LuckyWheel Terms & Conditions — Clear and Transparent

1 Account Registration & Usage

By creating an account on LuckyWheel, you agree to these Terms and Conditions. All information provided at the time of registration must be accurate, complete, and your own.

• Each person may only register one account. Attempting to open multiple accounts using the same device, IP address, or payment method is strictly prohibited.
• You are solely responsible for keeping your account password and login credentials confidential. You must not allow anyone else to access your account.
• If inaccurate information is provided during registration, your account may be suspended or terminated at the time of verification.
• If you notice any unusual activity on your account, contact support immediately.

2 Age & Eligibility

LuckyWheel is an adults-only gaming platform. An account cannot be created unless the following eligibility criteria are met:

• You must be at least 18 years old. Government-issued ID may be requested at any time to verify your age.
• If online gaming is prohibited by law in your region, you may not use our services from that location.
• Providing false information about your age is a serious violation and may result in the forfeiture of all winnings.

3 Deposits & Payments

LuckyWheel currently accepts deposits via bKash, Upay, and Nagad. The key payment rules are outlined below:

• Only use a mobile banking account registered in your own name.
• Payments made from a third-party account may result in the transaction being voided and the account suspended.
• Once a deposit is successful, it will reflect in your balance within a few minutes. If there is a delay, please contact support with your transaction ID.

4 Withdrawals & Cashouts

Certain conditions must be met to withdraw funds from LuckyWheel. KYC verification must be completed before your first withdrawal.

• The minimum withdrawal amount is ৳500.
• Withdrawals can only be made to the same payment method used for the deposit.
• Wagering requirements must be met before any bonus winnings can be withdrawn.
• Large withdrawal requests may be held pending until KYC verification is complete.
• Withdrawals are typically processed within 30 minutes, but may take up to 24 hours if additional verification is required.

5 Bonus & Promotion Terms

LuckyWheel offers a variety of bonuses and promotions. Each bonus has its own specific terms, which you should read carefully before claiming.

• Games played with a bonus may have a maximum bet limit — placing bets above this limit while a bonus is active will result in the bonus being forfeited.
• Multiple bonuses cannot be active at the same time.
• If you make a withdrawal from your cash balance before fulfilling the bonus wagering requirements, the bonus will be automatically cancelled.
• LuckyWheel reserves the right to modify or discontinue any promotion at any time.

6 Game Rules & Betting Policy

All games on LuckyWheel are operated by certified software providers, with outcomes determined by an RNG (Random Number Generator).

• Each game has specific betting limits, which are displayed within the game interface.
• If a technical error makes the outcome of a game round uncertain, that round may be voided and all bets refunded.
• If an event is cancelled in Sports Betting, your bet will be refunded.
• If a disconnection occurs during a live game, the game server record will be considered final.
• Exploiting technical errors in any game is strictly prohibited, and any winnings resulting from such errors will be voided.

7 Prohibited Activities

The following activities are strictly prohibited on LuckyWheel and will result in permanent account closure:

• Operating multiple accounts for the purpose of bonus abuse.
• Using automated bots, scripts, or software to play games.
• Attempting to gain unauthorized access to another user's account.
• Using the platform for money laundering or any other illegal financial activity.
• Exploiting game vulnerabilities or bugs without reporting them.
• Threatening or harassing other users or staff.

8 Account Closure & Suspension

LuckyWheel may temporarily suspend or permanently close an account for any of the following reasons:

• Violation of Terms and Conditions.
• Providing false information during KYC verification.
• Suspicious financial activity.
• Evidence of operating multiple accounts.
• At your own request (self-exclusion).

You may close your account at any time. Any remaining real-money balance will be available for withdrawal, but bonus balances will not be returned.

9 Responsible Gaming Policy

LuckyWheel believes gaming should be purely for entertainment. We make the following tools available to all members:

• Set deposit limits (daily, weekly, monthly).
• Self-exclusion (temporarily deactivating your account for a set period).
• Set session time limits.
• Setting a loss limit.

If you feel you may have a problem with gaming, contact our support team at any time or visit our Responsible Gaming page.

10 Terms & Conditions Update Policy

LuckyWheel reserves the right to modify these terms and conditions, in whole or in part, at any time. When changes are made, the following process will be followed:

• For significant changes, advance notice will be sent to your registered email address or via SMS.
• The effective date of any updated terms will be clearly stated.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, please contact support to close your account.

If you have any questions about these Terms and Conditions, email us at [email protected] or reach out via live chat.