Gaming should be enjoyable — never a source of stress. At LuckyWheel, all the tools, information, and support you need to play responsibly are available free of charge.
The policies we follow to ensure safe gaming at LuckyWheel
At LuckyWheel, your mental and financial well-being matters far more than our bottom line. We are committed to ensuring that gaming never has a negative impact on anyone's life.
Our CommitmentHow long you play, how much you deposit, how much you're willing to lose — every decision is yours. Use LuckyWheel's tools to set these limits yourself and keep them in place.
Your ControlOpening an account or playing is strictly prohibited for anyone under 18. We take age verification seriously and monitor compliance on a regular basis.
Strict PolicyWhen you reach a set time or spending limit, the system will notify you automatically. Regular break reminders are sent to help you stay aware.
Smart RemindersYour gaming history is always fully visible. A clear picture of how much time and money you've spent makes it much easier to stay in control and make informed decisions.
Transparent TrackingIf we notice signs of a gaming problem, we'll guide you toward professional support. Our support team is trained to help — completely non-judgmentally.
Professional SupportHow the Tools Available at LuckyWheel Work
Set your own maximum deposit limit — daily, weekly, or monthly. Once set, you won't be able to deposit beyond that limit.
Decreasing your limit takes effect immediately. Requests to increase it are processed after 72 hours — this cooling period gives you time to reconsider.
Set a limit on how long you can play in a single session. Once you reach that time, the system will prompt you to take a break and your session may end automatically.
Research shows that focus and judgement decline during long gaming sessions. Taking regular breaks helps build healthier gaming habits.
Decide in advance the maximum amount you're willing to lose within a set period. Once you hit that limit, no further bets can be placed.
This is one of the most effective financial protection tools available. It helps prevent the urge to chase losses by placing further bets.
If you need a temporary break from gaming, choose a cooling-off period. You can deactivate your account for anywhere from 1 day to 6 weeks.
No bets can be placed during this period, but you can still log in and check your balance. Your account reactivates automatically once the break ends.
Choose self-exclusion for a longer break. You can keep your account closed for anywhere from 6 months to permanently. No bonus offers will be sent during this period.
Your account cannot be reactivated during a self-exclusion period. This is the strongest protection measure available.
At set intervals, you'll receive a reminder showing how long you've been playing, how much you've won, and how much you've lost — helping you make mindful decisions.
It's easy to lose track of time and money while gaming. This tool helps you stay aware.
This is a sample illustration. Log in to your account to view your actual data.
If you notice any of these signs, use our responsible gambling tools or take a break
You're thinking about using money meant for food, bills, or other essentials to fund your gaming.
Chasing losses by placing bigger bets out of frustration or anger after a loss.
You sit down to play and hours pass without you even realising it.
Gaming is taking time away from family, friends, or work.
You find it hard to go a day without gaming, or feel restless when you can't play.
You're hiding how much you're playing or losing from family or people close to you.
If you notice any of the signs above, reach out to our support team today. We're here to help — no judgment, no questions asked.
How have you been feeling about your gaming over the past 30 days?
After self-exclusion, LuckyWheel will not send you any promotional communications. Your account balance remains safely stored.
Our six core commitments to responsible gaming
No one under the age of 18 can open an account under any circumstances.
Game RTP, odds of winning — all information is disclosed honestly.
Responsible gambling information and resources are always available.
Any reported gaming-related issues will be acted on within 24 hours.
No promotional messages will be sent during your self-exclusion period.
Don't hesitate to talk to us about any concerns — we're always here for you.
Frequently asked questions about responsible gaming
Gaming at LuckyWheel is about entertainment — not financial stress. Use our tools, stay within your limits, and enjoy the experience.